Refund policy

Return & Exchange Policy

• Items must be returned within 7 days of delivery.

• Items must be unused, unwashed, and in their original condition, with all tags intact.

• Exchanges are allowed only once per order and are subject to product availability.

• In case of an exchange due to size issues or a change of preference, the customer will be responsible for all applicable shipping and delivery charges for the exchange.

• Refunds are available only for defective, damaged, or incorrectly delivered items.
  

Return / Refund Process

To initiate a return, exchange, or refund request, please email our support team at shubham@laze.co.in with your order number and the reason for the request.

Our team will review the request and guide you through the process.

• Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

• For size exchanges, customers must bear the return shipping charges as well as any applicable re-shipping charges for the replacement item.

• Approved refunds (where applicable) will be processed after the returned item has been inspected and verified.